Terms of Use

Terms & Conditions

1 THE CONTRACT

1.1 The Contract for a short-term holiday rental will be between the Owners of High Forest Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “responsible person”, “you”, “your”, “guests”) under the following booking conditions. English law will govern the Contract. The Contract will be subject to the booking conditions in this document, and must be complied with.

1.2 The online booking and payment of the booking deposit (or full payment if the booking is made within 60 days of the arrival date) forms the contract between us.

1.3 The person whose name is on the booking (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. (see also para 4.3)

1.4 The names, addresses and ages of all members of the party must be shared with the Owners on request.

2 BOOKINGS & PAYMENT

2.1 Bookings made directly with us are confirmed on receipt of the non-refundable booking deposit of £25

2.2 The balance of the rental will be due for payment 60 days before the arrival date. We reserve the right to cancel a booking where payment has not been received 60 days before the commencement date, in which case the deposit is forfeit.

2.3 If the booking is made within 60 days of the arrival date then payment will be due in full and will be non-refundable.

2.4 No entry to properties will be allowed without payment, in full, being cleared beforehand.

2.5 A security deposit of £200 is required 1 days prior to arrival. If you have paid by credit card we will create a hold of this amount on your card.   If you paid by bank transfer we will require payment of this by Paypal or credit card. This will be returned in full within 7 days of the departure date. The hold on your card will be released or the money refunded, if the cottage is left in good condition (with no damage, marks, stains to furniture/flooring/linen etc.) and by the agreed departure date. In the unlikely event that extra cleaning fees, loss or other costs are incurred these will be deducted from the security deposit (or invoiced if any serious damage exceeds this amount).

2.6 Bookings made through other platforms (e.g.Airbnb, trip advisor) will be subject to the additional terms and conditions of, and any additional fees made by the relevant platform.

3 CANCELLATION

3.1 Cancellations must be immediately notified to us by email.

3.2 If you cancel more than 60 days before your arrival date you will forfeit your £25 non-refundable deposit.

3.3 If you cancel 60 days or less before your arrival date you will forfeit the full rental cost. 

3.4 In the event of travel restrictions or hosting restrictions imposed by the Government within the 60 day period prior to your arrival, you will receive a refund minus the non-refundable deposit.

4 TERMS OF USE

4.1 The property is let to you to occupy as short-term self catering accommodation, and the booking agreement confers the right to occupy the house for the agreed period only, and cannot be defined as a private residential tenancy or assured tenancy (as described in Housing Act 1988).

4.2 You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable.

4.3 The Responsible Person who makes the booking must personally stay in the accommodation throughout the holiday and is solely responsible for the whole party. Assignees and sub-tenants are prohibited. Any agent or third party wishing to make a booking on behalf of a guests MUST seek the express agreement of the owner BEFORE making the booking, otherwise the booking may be cancelled at the owner’s sole discretion.

4.4 Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to leave.

5 COVID-19

5.1  You and the members of your party are required to adhere to the government Covid-19 guidelines in force at the time of your stay. If you or someone in your party develops symptoms during your stay, you are required to contact the us immediately. If you decide to self-isolate in one of our cottage you will be charged the normal nightly rate advertised at the time plus an additional £500 to cover the additional costs incurred for cleaning etc. If you are travelling from abroad and you are required to self quarantine on arrival, you will not be able to do so in our accommodation.

5.2 Visitors are not allowed on site or in your cottage during the pandemic.

6 PETS

6.1 We welcome guests with dogs in Stable Cottage, The Hayloft and The Barn only. The additional fee for dogs is £20 per booking for up to two dogs, please contact us if you would like to bring more than two.

6.2 The following rules apply:

  • dogs must never be left unattended, the security deposit is forfeited if found in breach of this;
  • in Stable Cottage and The Barn dogs are allowed everywhere in the cottage, however please keep dogs off the bed, if the dog is found to have been on the bed we reserve the right to charge £100 per bed to replace bedding;
  • in The Hayloft we ask that dogs remain downstairs;
  • please clean muddy paws after forest walks (please bring your own dog towels);
  • please bring your own dog bowls, dog beds etc dogs must be toileted outside our gates, dog waste must be bagged and deposited in our black bins;
  • dogs under one year must be crated at night;
  • dogs must be kept on leads outside of the enclosed garden;
  • any damaged caused by your dog will be charged.

7 CARE OF THE PROPERTY/DAMAGES & BREAKAGES

7.1 Smoking is not allowed in our cottages for reasons of fire safety and the comfort of other guests staying at the cottages.

7.2 You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same tidy condition at the end of the rental period as at the beginning. You are legally bound to reimburse us for replacement, repair, or extra cleaning costs on demand. (We appreciate accidents will happen and won’t charge you for breaking the odd glass or plate.) Please let us know immediately of any damages, mishaps, loss or breakages as soon as possible, so we can rectify this for you and future guests.

7.3 You undertake the leave the property secure if left unoccupied during the period of let.

7.4 You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner, other neighbouring properties, livestock or farming activities.

7.5 Fireworks are not permitted at our cottages under any circumstances due to danger of fire, and risk to livestock and horses.

7.6 You must review and refer to the guides left in the cottages and other instruction manuals provided, to ensure you are aware of general safety issues including fire safety, the safe operation of all appliances and how to use the woodburning stove.

7.7 Bikes must not be taken inside the cottages.

8 CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)

8.1 If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking (including any security deposit paid). If we have to terminate your stay early after check-in for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.